Returns Policy
Cancellation and Returns Policy
Prints and all Gift Products are made on demand for you by Gelato and Printify, when you place your order. You acknowledge that the Products are personalized and made specifically for each Order. Once an Order is placed, it cannot be changed or cancelled unless otherwise communicated by us to Boozenbabes through the Gelato Platform for the specific Order. So contact Boozenbabes as soon as possible, and we will see what we can do to help, by contacting gelato or printify.
You acknowledge that the Products, when printed, may vary from the User Content as displayed on-screen, such as due to how computers display colours. Such deviation between on-screen User Content and physical Products that are not due to printing errors shall not be deemed a defect.
If there are defects discovered, such as damage to the delivered Products, errors in the number or quantity of the delivered Products or lack of quality of the delivered Product not caused by lack of quality of the User Content, you should provide us with photographic or other documentary evidence of the existence of a defective Product. If we have not received from you a complaint in writing within 14 days after receipt, we shall have no liability for any defect.
Gelato Terms - If we agree, or you can substantiate, that there is a defect and that it is not due to the carrier, force majeure or other circumstances outside our control, then we will, at our option, either provide you with a reprint of the order to the extent required to remedy the defect or offer you with a refund for the defective Products.
The remedies provided for above are your sole remedies for any defective Product, and exclude, to the fullest extent permitted by law, any other remedy available to you (including the End Customer) by law.
Original Artwork
Before deciding to return your item, you have a statutory duty to take reasonable care of the goods whilst you inspect the goods. Therefore please ensure you do not damage the items or the packaging and if you wish to return an item, ensure that it reaches us in a perfect resaleable condition. Where an item is sold with a tag attached, the tag must still be attached upon return. Where you have failed to take reasonable care of the goods whilst in your possession or if you have returned your purchase after 14 days (with the exception of faulty goods), we reserve the right not to accept your return. We may instead return your purchase to you.
HOW TO RETURN AN ITEM?
1. Please email us https://boozenbabes.com/pages/contact stating the reason for your return along with your order reference number. We will provide a returns address on contact.
2. Package your items carefully and send them back to us at*:
*Please ensure you obtain proof of postage. Boozenbabes is not liable for items lost or damaged in transit.
FAULTY ITEMS
In the unlikely event your purchase develops a problem we’re here to help.